shinyPlasticBag

So, I’m quite pissed at HP right now. My laptop was sent away on June 18th and arrived there on the 21st. They guarantee repair within 14 days of receipt — it’s been fifteen. I was informed that there is a “parts delay” and my computer is not ready. They’ve delayed it by another week and, frankly, I’m not too sure they’re competent enough to complete it by then. If their service centre is so poorly organized that they don’t have a few extra LCDs available, they’re frigging brain dead. Moreover, they’ll give me no information whatsoever about when the part is expected to arrive. The would-be-humourous-if-I-wasn’t-fuming part of this is how the web site blabs on about how having a central repair facility helps to ensure quick repair, since the technicians will have ready access to all needed parts. I would understand this a bit better if something like “Transistor L42-7A” had blown itself up, but it’s the screen that needs to be replaced.

Tomorrow, I’ll be calling back during regular business hours so I can get in touch with the repair folks directly. If they can’t give me a straight answer, I’m going to try to talk them into sending out a brand new unit. We’re leaving for Bangor on Monday and I want to have a computer to keep me amused. Plus, there’s that programming contest that Russell pointed out which I think I have a decent chance of winning.

Tech support still sucks. And the Scottishes are still awesome.